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The Paperless solution for Generali aims to create a self-service multichannel plattform to engage all internal and external clients.
Based on the higher-level principles of being a single access point to various information resources, web and enterprise portals unite data sources, content and applications in one place and make them available for s depending on a wide range of business objectives and roles.
The solution approach goes beyond just building multi-channel solution… Mostrar más

The Paperless solution for Generali aims to create a self-service multichannel plattform to engage all internal and external clients.
Based on the higher-level principles of being a single access point to various information resources, web and enterprise portals unite data sources, content and applications in one place and make them available for s depending on a wide range of business objectives and roles.
The solution approach goes beyond just building multi-channel solution, is a real multi-edge strategy which requires rethinking how to push apps, webportals and content to each based on who they are, what device they're using, where they are, what security clearances they have, and more. Mostrar menos

Jones Lang LaSalle confirmed it has won one of the largest commercial property management roles of all time, having been appointed by HSBC as its sole global facilities management (FM) provider.
The 5-year agreement is the largest facility management contract yet awarded to a single provider on a global basis by a financial services firm.
The contract will see JLL replacing all incumbent FM advisers across HSBC’s 58 million-square-foot portfolio in Europe, South America, Asia Pacific… Mostrar más

Jones Lang LaSalle confirmed it has won one of the largest commercial property management roles of all time, having been appointed by HSBC as its sole global facilities management (FM) provider.
The 5-year agreement is the largest facility management contract yet awarded to a single provider on a global basis by a financial services firm.
The contract will see JLL replacing all incumbent FM advisers across HSBC’s 58 million-square-foot portfolio in Europe, South America, Asia Pacific, Middle East and Africa, while continuing to serve as real estate advisor to HSBC in North America, a role JLL has had since 1998.
JLL replaces Interserve in the UK, which was awarded the $318 million FM contract in 2009. EC Harris will be replaced in Hong Kong. In EMEA alone, the contract covers more than 4,000 locations.
The new contract adds more than 42 million square feet of real estate worldwide to Jones Lang LaSalle’s responsibilities, and renews existing facility management services in North America, China, Thailand, Mexico and Panama. Jones Lang LaSalle also acts as one of HSBC’s regional transaction partners, serving its Asia Pacific, Latin America and Middle East-North Africa regions.
HSBC’s 11,000-site portfolio includes 6,000 offices with the remainder comprising of a wide spectrum of buildings ranging from ATM locations to residential properties.
One of the world's largest banking and financial services organisations, HSBC Holdings plc, the parent company of the HSBC Group, is headquartered in London. The Group serves customers worldwide from approximately 6,900 offices in more than 80 countries and territories in Europe, the Asia-Pacific region, North and Latin America, the Middle East and Africa, and had assets totaling US$2,721 billion as of 30 September 2012. Mostrar menos

The project proposal was to implement a solution for integration with Horizon, to produce the payment and provision files, to receive and keep stored the historical of all payments done as well as the related IRF data from the Landlords who have received these amounts.
Group Corporate real estate implemented a strategy to transform CRE processes and solutions all over the countries where HSBC operates its business, and one of these solutions were the Horizon system, developed by CBRE, which… Mostrar más

The project proposal was to implement a solution for integration with Horizon, to produce the payment and provision files, to receive and keep stored the historical of all payments done as well as the related IRF data from the Landlords who have received these amounts.
Group Corporate real estate implemented a strategy to transform CRE processes and solutions all over the countries where HSBC operates its business, and one of these solutions were the Horizon system, developed by CBRE, which will be the maintainer of the solution and an HSBC partner under the lease contracts istration matters for the HBBR Properties.

Horizon replaced all legacy systems which maintained the building information as well its respective lease contract details and payment data to the landlords. We chaged processes that were performed by the legacy systems and along with this initiative, we included the adoption of a system to the HBBR project focused in reconciliation at transaction level, which replaced the interface with the reconciliation system.
In of benefits achieved:
- Unique solution of global technology which consolidates partnership data and portfolio management;
- Improved the service of delivery through the adoption of better practices and standard operational procedures;
- Speeded up the financial savings, while improved alignment to business and real estate;
- Produce consistent and integrated reports;
- IT solution that is efficient in the long term;
- Providing independence of areas from the HBBR IT and the HSBC Group;
- Low impact to local systems due to issues of changes caused by CRE Group;
- Allowed a standard adoption of Horizon system without requiring major changes impact;
- Decoupled business and IT processes between HBBR CRE, CBRE and Group CRE;
- Tangibly the Group's CRE strategy; Mostrar menos

The Digital Distribution Programme was born under the strategic objective of HSBC retail, of occupying the Digital Distribution space in order to complement our limited physical distribution capabilities.
The Programme is a truly Customer Centric one which covers all Customer interactions via Mobile, Internet Banking, Public Website, ATM and Phone Banking, with strong integration with the branch channel too.
It is directly focused on creating Customer Awareness about the benefits of… Mostrar más

The Digital Distribution Programme was born under the strategic objective of HSBC retail, of occupying the Digital Distribution space in order to complement our limited physical distribution capabilities.
The Programme is a truly Customer Centric one which covers all Customer interactions via Mobile, Internet Banking, Public Website, ATM and Phone Banking, with strong integration with the branch channel too.
It is directly focused on creating Customer Awareness about the benefits of utilizing the bank fully leveraging all channels to the best of the Customer convenience via experiencing simple & intuitive customer journeys, receiving relevant content and a superior multi-channel customer service & , when required.
One of the key objectives of the programme Phase I is to assure new-to-bank and current Customers an efficient Onboarding to Digital Channels via truly business transformation initiatives.
The programme involves a continuous improvement concept delivering a combination of basic, differentiation and innovation elements towards building stronger and longer term relationships with bank advocate Customers. Mostrar menos