Marketing Manager for Latin America at Harley-Davidson Motor Company

Sao Paulo, San Pablo, Brasil
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Career developed in Automotive industry, in strategic and executive positions in General Motors, Toyota, Nissan and Harley-Davidson.

. Broad and strategic view of automotive industry, with experience in Marketing, Sales, Dealer Network Development and Customer Quality.
. Solid experience in the process of Dealer Network expansion.
. Implementation of processes and systems to improve sales planning and distribution, increasing sales volume.
. Implementation of Customer Quality program, with significant results in Customer Satisfaction Index.
. Development of marketing activities for product launches, advertising campaigns, events, customer community management, dealer network preparation and commercial policies.
. Leadership of cross-functional committees and strong relationship with stakeholders.
. International experience in events in the USA, Japan, Thailand, UAE, Europe.

Actividad

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Experiencia

  • Harley-Davidson Motor Company

    Harley-Davidson Motor Company

    9 años 2 meses

    • Gráfico Harley-Davidson Motor Company

      Marketing Manager for Latin America

      Harley-Davidson Motor Company

      - 5 años 10 meses

      Responsible for Marketing activities in Brazil, Mexico and Latin America Direct Markets, covering a total of 15 countries and 65 dealers.
      . Implemented a series of global and local campaigns in close cooperation with Regional Offices in Oxford and Singapore (Demo campaigns, Battle of the Kings, product launches, Orange & Black promotion).
      . Development of local initiatives building on synergies from teams in Brazil and Mexico, such as Press Launch event in Mexico, 115th Anniversary…

      Responsible for Marketing activities in Brazil, Mexico and Latin America Direct Markets, covering a total of 15 countries and 65 dealers.
      . Implemented a series of global and local campaigns in close cooperation with Regional Offices in Oxford and Singapore (Demo campaigns, Battle of the Kings, product launches, Orange & Black promotion).
      . Development of local initiatives building on synergies from teams in Brazil and Mexico, such as Press Launch event in Mexico, 115th Anniversary celebration in Milwaukee, press rides, HOT.
      . Expanded brand activations to new spaces through events (Demo Truck Tour in Mexico and WSL in Brazil) and communication (influencers, branded content videos).
      . Implementation of Test Ride campaigns and improved in systems (new lead management system) and processes (Call Center, dealer follow-up).

    • Gráfico Harley-Davidson Motor Company

      Marketing, Product Planning and PR Manager - Brazil

      Harley-Davidson Motor Company

      - 3 años 5 meses

      São Paulo Area, Brazil

      Responsible for Marketing Communications, Customer Experience, Events, PR and Product Planning activities for Harley-Davidson in Brazil.
      . Implemented a variety of communication campaigns to brand positioning (Dark Custom, Live Your legend, Discover More), product launches (Milwaukee-Eight engines, new Softail line-up) and tactical .
      . Developed activities to promote brand strength and to engage customers/fans at events (Harley Days, National H.O.G. Rallies, Salão Duas…

      Responsible for Marketing Communications, Customer Experience, Events, PR and Product Planning activities for Harley-Davidson in Brazil.
      . Implemented a variety of communication campaigns to brand positioning (Dark Custom, Live Your legend, Discover More), product launches (Milwaukee-Eight engines, new Softail line-up) and tactical .
      . Developed activities to promote brand strength and to engage customers/fans at events (Harley Days, National H.O.G. Rallies, Salão Duas Rodas, Renew The Ride, Brasil Ride, Riders’ Camp, João Rock), PR (Livewire Tour, press conferences, press rides, launches, technical training), contests (Dream Experience, Rider Wanted) and H-D programs (H.O.G. magazine, H.O.G. Officers Trainings, H-D Riding Academy).
      . Management of relationship with Advertising, Social Media, PR and Events agencies.
      . Implemented systems to improve operation (Salesforce lead management, dotmailer).
      . Active collaboration and contribution to local operation on activities beyond Marketing role, such as Profitability studies, acting as Sales Manager for 5 months (Aug-Dec 2015).
      . Also accumulated the function of Sales & Operation Manager from Jan-Dec 2016, with achievements on company inventory reduction, new planning methodology implementation and new Genuine Oil introduction).

  • Gráfico Nissan do Brasil

    Dealer Network Development & Customer Quality Director

    Nissan do Brasil

    - 1 año 3 meses

    São Paulo Area, Brazil

    Responsible for the Dealer Network expansion plan and performance improvement, Customer satisfaction, Dealer standard processes, Sales/After Sales training, and Call Center.
    . Implementation of dealer network expansion and definition of network strategies for main markets, based on geo-marketing studies, partners evaluation, market potential and Nissan mid-term plan.
    . Increase in Sales and After Sales Customer Satisfaction indexes.
    . Implementation of Nissan Excellence Program in…

    Responsible for the Dealer Network expansion plan and performance improvement, Customer satisfaction, Dealer standard processes, Sales/After Sales training, and Call Center.
    . Implementation of dealer network expansion and definition of network strategies for main markets, based on geo-marketing studies, partners evaluation, market potential and Nissan mid-term plan.
    . Increase in Sales and After Sales Customer Satisfaction indexes.
    . Implementation of Nissan Excellence Program in Sales and After Sales.
    . Implemented new Nissan Training Center facility for technical and commercial training.
    . Leadership of Dealer Development and Customer Quality cross-functional Committees.
    . Negotiation of programs to improve dealers' performance, quality and facilities with Dealers Association.

  • Toyota do Brasil

    Toyota do Brasil

    10 años 8 meses

    • Gráfico Toyota do Brasil

      General Manager, Sales Division

      Toyota do Brasil

      - 2 años 2 meses

      São Paulo Area, Brazil

      Responsible for sales results achievement, Dealer Network development, Dealer sales standards program and Sales training, with active participation in the preparation for Etios launching.
      . Dealer network preparation for Etios launching, with the objective to increase sales volume by 70%. Opening of 12 new dealers and execution of action plans for 100% of dealers in the areas of facilities, financial resources, quality programs and sales training.
      . Implementation of SVT Evo system at the…

      Responsible for sales results achievement, Dealer Network development, Dealer sales standards program and Sales training, with active participation in the preparation for Etios launching.
      . Dealer network preparation for Etios launching, with the objective to increase sales volume by 70%. Opening of 12 new dealers and execution of action plans for 100% of dealers in the areas of facilities, financial resources, quality programs and sales training.
      . Implementation of SVT Evo system at the dealers, with an increase of 43% in salesman productivity, reducing the needs for new hirings from the dealers.
      . Implementation of tools to high Quality, negotiated and approved together with Dealer Association.

    • Gráfico Toyota do Brasil

      National Sales Manager

      Toyota do Brasil

      - 3 años 3 meses

      São Paulo Area, Brazil

      Responsible for sales results achievement (Dealer and Direct Sales channels), vehicle distribution and relationship with dealers.
      . Increase in Toyota sales by 42% (2010 vs. 2006), with consecutive all-time sales records in all years.
      . Implementation of New Sales Process in the dealers and development of new distribution process (MSBR) , increasing Toyota's sales planning efficiency and reducing dealer inventory.
      . Development of various retail campaigns, regional events and sales…

      Responsible for sales results achievement (Dealer and Direct Sales channels), vehicle distribution and relationship with dealers.
      . Increase in Toyota sales by 42% (2010 vs. 2006), with consecutive all-time sales records in all years.
      . Implementation of New Sales Process in the dealers and development of new distribution process (MSBR) , increasing Toyota's sales planning efficiency and reducing dealer inventory.
      . Development of various retail campaigns, regional events and sales activities together with Dealers.

    • Gráfico Toyota do Brasil

      Marketing Manager

      Toyota do Brasil

      - 5 años 4 meses

      São Paulo Area, Brazil

      Responsible for product and retail advertising, media planning, events and relationship with Advertising Agencies.
      . Development of advertising campaigns for new product launchings: New Corolla, Fielder, New Hilux, New SW4, Corolla S.
      . Implementation of marketing activities synergy with Toyota Argentina: bid for advertising agency (with 13% cost reduction in commissions), budget planning, campaigns and events t productions.
      . Execution of events for dealers, press, suppliers and…

      Responsible for product and retail advertising, media planning, events and relationship with Advertising Agencies.
      . Development of advertising campaigns for new product launchings: New Corolla, Fielder, New Hilux, New SW4, Corolla S.
      . Implementation of marketing activities synergy with Toyota Argentina: bid for advertising agency (with 13% cost reduction in commissions), budget planning, campaigns and events t productions.
      . Execution of events for dealers, press, suppliers and general public such as: product launches, institutional events (São Paulo Motor Show, Formula 1, Indaiatuba plant expansion), agribusiness fairs (Agrishows, Expointer, Barretos), and sales conventions in Brazil and other countries (Las Vegas, Japan, Buenos Aires, Bangkok).
      . Management of s with advertising and events agencies, with solid budget management.

  • Gráfico General Motors do Brasil

    from Trainee to Coordinator

    General Motors do Brasil

    - 8 años 2 meses

    São Paulo Area, Brazil

    During 8 years working at GM's Marketing Department in Brazil, acted in various areas and performed the following functions:
    . Trainee in Pricing Dept. (1994)
    . Analyst in Product Dept. (1995)
    . Analyst in Business istration Dept. (1996)
    . Analyst in Advertising Dept. (1996 - 1997)
    . Regional Manager in Regional Retail Marketing Dept. - South Region (1997 - 2000)
    - Leadership in regional retail marketing committees for the states of RS, SC and PR.
    . Coordinator of…

    During 8 years working at GM's Marketing Department in Brazil, acted in various areas and performed the following functions:
    . Trainee in Pricing Dept. (1994)
    . Analyst in Product Dept. (1995)
    . Analyst in Business istration Dept. (1996)
    . Analyst in Advertising Dept. (1996 - 1997)
    . Regional Manager in Regional Retail Marketing Dept. - South Region (1997 - 2000)
    - Leadership in regional retail marketing committees for the states of RS, SC and PR.
    . Coordinator of Marketing Communication - CELTA project (2000 - 2002)
    - Implementation of communication activities and launching of Celta project / Gravataí plant

Educación

Idiomas

  • English

    Competencia bilingüe o nativa

  • Spanish

    Competencia básica profesional

  • Portuguese

    Competencia bilingüe o nativa

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