«Worked with Luis for the past 4 years. Luis is a very friendly and customer focused professional with high understanding of ITSM best practices. He helped the Brazil Operations team to achieve the excellence in service and become the global standard for change management. With his help we were able to deliver critical projects in time with minimal impact to customers and without SLA breaches. »
Acerca de
• Technical and Business Product development
• Manage large scale global projects
•…
• Manage large scale global projects
•…
Experiencia y educación
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Apollo Robotics
Mira la experiencia completa de Luis
Mira su cargo, antigüedad y más
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Licencias y certificaciones
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ITIL Managing Professional
AXELOS Global Best Practice
Expedición:ID de la credencial GR676005830LB -
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Experiencia de voluntariado
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Participante do movimento
Escoteiros do Brasil
- 7 años
Participante do Movimento Escoteiro durante 7 anos;
Assessoria em campanhas sociais e ações ecológicas;
Reconocimientos y premios
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Award of Excellence
OpenText
Team achievement of planning, testing, and executing the highly-successful data center migration.
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Award of Customer
OpenText
Improve Customer Experience
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Award of Excellence
OpenText
ing Operations during a Critical Incident
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Award of Excellence
OpenText
Driving Service Excellence
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Award of Excellence
OpenText
Successful Change Deployment on Core Service
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Award of Excellence
OpenText
UPS replacement coordination on Brazil facilities
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Night in Town Award
OpenText
Change coordination effort
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Award of Excellence
OpenText
Major incident coordination on Brazil Facilities
Idiomas
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Português
Competencia bilingüe o nativa
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Spanish
Competencia profesional completa
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English
Competencia profesional completa
Recomendaciones recibidas
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de LinkedIn
1 persona ha recomendado a Luis
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