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Proactive professional with more than 15 years of experience in Solutions Architecture…

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Experiencia y educación

  • RHI Magnesita

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Licencias y certificaciones

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Cursos

  • Ciências da computação

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  • CompTIA's Cloud Essentials

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  • ITIL Foundation (V3 Ed. 2011) - TI Exames

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  • LPI Linux Essentials

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  • MCITP: Server Windows Server 2008

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  • Microsoft Power Platform Fundamentals (PL-900)

    PL-900

  • NetApp Storage – Fundamentos Data OnTap 7

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  • VMware vSphere: Install, Configure, Manage 5.0

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Proyectos

  • Architecture of a GenAI Assistant for Agribusiness

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    - The agricultural sector faced challenges in interpreting complex data, affecting decision-making.
    - Leaded and designed an architecture based on Amazon Bedrock and other AWS Services, ensuring scalability and security.
    - Integrated the solution with customer mobile application, industry data and optimized interactions.
    - s saved approximately 20,000 hours searching for information, signifcantly improving productivity

    Otros creadores

  • Automation of Technical Documentation in Azure Environments

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    - Cloud infrastructure documentation was manually generated, consuming time and causing inconsistencies.
    - Implemented Cloudockit solution to automate the creation and updating of technical diagrams.
    - Eliminated the need for manual intervention, ensuring greater accuracy and reliability.
    - Reduced documentation time, increasing the technical team’s efciency.

    Otros creadores

  • Service Desk Optimization with Chatbot and IVR Automation

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    High volume of repetitive requests impacted Service Desk productivity and KPIs.
    - Developed a chatbot integrated with Microsoft Teams and an automated IVR system for issue triage and self-service resolution.
    - Automation reduced the need for human intervention in common requests.
    - Achieved a 35% reduction in repetitive calls, improving response time and satisfaction.

    Otros creadores

  • Expansion of the VDI Environment for Remote Work

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    - The existing VDI environment ed only 320 virtual desktops, becoming a bottleneck for remote operations.
    - Restructured the Citrix architecture, optimizing resources and ensuring scalability.
    - Expanded capacity to 1,200 virtual desktops, maintaining performance and stability.
    - The solution enabled sustainable growth of remote work.

Idiomas

  • Inglês

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  • Espanhol

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