San Pablo, Brasil
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Carreira desenvolvida na área de vendas e negócios. Profissional com 16 anos de…

Actividad

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Experiencia y educación

  • Vivo (Telefônica Brasil)

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Licencias y certificaciones

Cursos

  • APSS CC - Avaya Professional Sales Specialist * Centro de Contato

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  • APSS SME - Especialista em Vendas Profissionais da Avaya * Comunicações para PMEs

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  • APSS UC - Avaya Professional Sales Specialist * Comunicações Unificadas

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  • AWS - Treinamento - AWS Cloud Economics

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  • CCNA (Cisco Network Academic) - 2000

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  • Certificação de Redes de Engenharia

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  • Curso de inglês - Universidade La Verne (California, EUA) - 2015

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  • Google - Plataforma de Workshop Cloud 2017

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  • Matemática Financeira

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  • Nível Avançado de Cultura Inglesa (Uper2)

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  • • Centro de Briefing Avaya em Boston: Viagem a Boston para Trazer Clientes Empresariais Estratégicos para Visitar o Centro de Briefing da Avaya para Alavancar Novos Projetos.

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  • • Chicago 2014: Evento comercial com os principais clientes da empresa para conhecer a estrutura de serviços da CSI.

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  • • IAUG 2012: Evento para clientes corporativos em NY, responsável por trazer os 5 principais clientes da empresa para o evento.

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  • • Ignite 2012: Convenção de Segurança e Vendas de TI em Las Vegas.

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  • • Las Vegas 2014: Treinamento e Certificação para Software de Exclusão de Dados.

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Proyectos

  • Full HD Video Collaboration

    We needed a robust platform video full hd for people and departments in strategic places becoming extensive meeting friendly, as well as providing connection to other rooms and business mobility. Allows the use of smartphones, tablets and laptops with security and authentication.

    However, experience and use of would have to be simple and responsive. Would not have to IT for operation.

    Technically seek one technology that would work with open protocol (SIP), strong cryptography…

    We needed a robust platform video full hd for people and departments in strategic places becoming extensive meeting friendly, as well as providing connection to other rooms and business mobility. Allows the use of smartphones, tablets and laptops with security and authentication.

    However, experience and use of would have to be simple and responsive. Would not have to IT for operation.

    Technically seek one technology that would work with open protocol (SIP), strong cryptography, QoS, logging, bear to interconnecting with the platform voice over IP, besides enabling centralized management and istration.

    With the implementation of this project could reduce on short voyages reaching the project objective and bringing the ROI in under 6 months.

    Are currently we have 13 video conference rooms and over 200 end-points (smartphone, laptop and tablet), distributed in the states in which Dasa got presence.

    Otros creadores

  • Full SIP Center (first in Latin America)

    With the growth through acquisitions of Dasa in recent years, we needed to expand our channel customer (call center).

    We belive when you route a call properly on the first attempt you're not only satisfying callers, you're improving cost control. center solutions from can combine the intelligence of your client database with the strength and reliability of the network. The resulting solution collects customer information and routes calls based upon specific intelligent…

    With the growth through acquisitions of Dasa in recent years, we needed to expand our channel customer (call center).

    We belive when you route a call properly on the first attempt you're not only satisfying callers, you're improving cost control. center solutions from can combine the intelligence of your client database with the strength and reliability of the network. The resulting solution collects customer information and routes calls based upon specific intelligent routing rules.

    After much work we developed a new model, which was based on rapid growth, with the rule using an open platform (SIP) with the carriers, and internally eliminate the distances between the branchs and headquarters.

    In Q3 2011 we succeeded in developing the first solution in Latin America (100% SIP).

    We invite the best companies with better solutions in order to achieve the goal of creating environments for high availability across Brazilian states.

    By deploying of this project, we improved the perception of the company into the Brazilian market, eliminating missed connectionsby ensuring that the customer is satisfied within the shortest time (talktime), and bring the expected ROI.

    Our overall costs immediately went down and we are much more efficient, while providing a larger opportunity for our customer base.

    Currently Dasa has 11 call centers, totaling 2000 agents and a daily turnover of 80,000 connections.

    Next-step is to further streamline and automate calls, where we can use a natural language application to recognize caller intent and route calls to the right resource without requiring a live agent or long menu of options.

    Otros creadores

  • Rodrigo Balleroni

    Otros creadores

Reconocimientos y premios

  • Head Of Sales

    Telefonica Vivo

    Premiado pela campanha de Vendas anual , como Gestor Destaque e pelo atingimento das metas da da Diretoria de Serviços Digitais.

  • Destaque Gestor Segmento Móvel 2015

    TIM Brasil

  • Projeto ano 2013 em contas Nomeadas

    Avaya

  • Projeto Inovação 2010

    Intelig Telecomunicações

Idiomas

  • English

    Competencia profesional completa

  • Spanish

    Competencia profesional completa

  • Portuguese

    Competencia bilingüe o nativa

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