Community Manager

Please note that we will never request payment or bank information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).

Monks is looking for a Community Manager to our ever-growing team. In this role, you will set and implement social media and communication campaigns to align with communication strategies. Additionally, our ideal candidate is a fast, organized, highly detail-oriented, yet flexible go-getter who identifies new opportunities to create impactful work.

Key Responsibilities

• Set and implement social media and communication campaigns to align with marketing strategies.
• Work on content calendars -along with the social strategist- and make them come true, including the timely publishing of social media posts.
• Provide engaging text for social media responses and copies.
• Respond to comments and customer queries in a timely manner.
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency.
• Work closely with data strategists to provide monthly and quarterly reports and optimization opportunities.
• Develop weekly and monthly reporting (Organic + Sentiment analysis) and competitive analysis.
• Conduct social listening to identify trends and insights.
• Work collaboratively with social strategy, management and creatives to ensure social media channels are on brand at all times.
• Stay up-to-date with digital technology trends and identify opportunities for growth and optimization.
• Analyze the conversation around the brand daily.
• Analyze brand performance (analytical skills essential) to drive effective results for client KPIs.
• Cover brand related events in real-time.
  
  
  

Background & Skills

• 3+ years of experience in Community Management.
• Knowledge of social media good practices in of formats and tone of voice
• Ability to identify and track relevant community metrics.
• Knowledge of metrics, social listening tools and digital reports.
• Knowledge in managing CMS’s.
• Experience in developing or implementing community manager strategies.
• Excellent verbal communication skills
• Excellent writing skills.
  
  
  

Desirable

• Knowledge of the financial market + consumer
  
  
  

Become a Monk

At Monks, you’ll be ing a highly ambitious company on a global mission to become the best production partner in any field and market. With offices all around the globe and 4,000+ Monks and counting, we’re leading the industry through integrated teams who create great, relevant work with purpose at scale and at speed.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. We want everyone to feel free, real, safe and be respectful of others.

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.