Growth Troops

Customer Success Manager, AI

Growth Troops Buenos Aires y alrededores
Growth Troops

Customer Success Manager, AI

Growth Troops Buenos Aires y alrededores
Hace 2 semanas 54 solicitudes

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Rango de sueldo base

2700,00 US$/mes - 4000,00 US$/mes
Position: AI Solutions Customer Success Manager

Location: Remote (global) | Schedule: Flexible | Environment: High-growth, innovation-focused

  • Role Summary

The AI Solutions Customer Success Manager serves as the primary advisor to enterprise customers adopting AI-driven content programs. This individual guides clients from initial workflow design through full deployment, ensuring measurable impact on traffic, engagement, and revenue.

  • Primary Responsibilities

Client Alignment

  • Partner with growth marketers, content leads, and senior executives to tie AI initiatives to business goals.
  • Build and maintain multi-level relationships that long-term expansion.

Project Delivery

  • Own implementation timelines and proactively resolve roadblocks.
  • Coordinate cross-functional resources to ensure on-schedule launches.

Workflow Design & Optimization

  • Collaborate with technical teams to architect high-throughput AI content workflows.
  • Balance quality, speed, and scalability while minimizing rework.

Performance Management

  • Track KPIs such as organic traffic, click-through rate, and revenue contribution.
  • Recommend data-driven adjustments to maximize ROI.

Enablement & Training

  • Develop and deliver training that removes technical barriers for client teams.
  • Produce reference materials and office-hour sessions to reinforce adoption.

Best-Practice Development

  • Codify successful engagements into reusable playbooks and checklists.
  • Share insights internally to accelerate future deployments.

Product Loop

  • Capture customer observations and translate them into actionable feature requests.
  • Liaise with Product and Engineering to influence roap priorities.
  • Qualifications
  • Experience: Minimum 5 years leading software implementations focused on onboarding, adoption, and expansion; at least 3 years working with enterprise-level stakeholders.
  • Domain Expertise: Demonstrated success driving SaaS or AI solution uptake and measurable business outcomes.
  • Communication: Native-level or equivalent English; able to convey complex technical concepts to non-technical audiences.
  • Analytical Ability: Proficiency in data-oriented decision making; working knowledge of SQL, Python, or similar tools is advantageous.
  • Work Style: Self-directed, adaptable, and effective in fast-moving environments.
  • Team Values
  • Integrity & Humility — Operate ethically, foster trust, and keep egos in check.
  • ion for Growth — Commit to continuous learning and skill development.
  • Bias for Action — Prioritize timely execution and tangible results.
  • Innovation via Iteration — Embrace experimentation and rapid improvement.
  • Benefits
  • Fully remote employment with flexible working hours.
  • Opportunity to shape best practices in a collaborative, high-growth organization focused on AI innovation.

  • Nivel de antigüedad

    Intermedio

  • Tipo de empleo

    Contrato por obra

  • Función laboral

    Otro

  • Sectores

    Consultoría de operaciones

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