Growth Troops

Customer Success Manager

Growth Troops Gran Santiago, Región Metropolitana de Santiago, Chile
Growth Troops

Customer Success Manager

Growth Troops Gran Santiago, Región Metropolitana de Santiago, Chile
Hace 2 semanas 30 solicitudes

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Rango de sueldo base

2700,00 US$/mes - 4000,00 US$/mes
AI Solutions Customer Success Manager

🕐 Fully Remote & Flexible | 🚀 High-Growth, Innovation-Driven Team

🎯 Role Overview

The AI Solutions Customer Success Manager serves as a strategic partner to enterprise clients, translating AI-driven content strategies into measurable business results. Acting as the primary liaison between customer stakeholders and internal teams, the CSM ensures smooth workflow deployment, optimizes performance, and champions best-in-class execution across every engagement.

🛠️ Key Responsibilities

  • Client Engagement 🤝 — Align AI content programs with growth marketers, content leads, and executives to meet defined business objectives.
  • Project Execution ⏱️ — Oversee end-to-end deployment timelines, proactively resolving blockers to guarantee on-time publication.
  • Workflow Optimization ⚙️ — Collaborate with technical teams to design high-impact AI workflows that balance speed and quality.
  • Performance Tracking 📈 — Monitor KPIs such as organic traffic, CTR, and revenue impact; iterate strategies to maximize ROI.
  • Solution Deployment 🚀 — Streamline implementation processes, minimizing unnecessary iterations and accelerating time-to-value.
  • Customer Training 🎓 — Equip client teams to leverage AI platforms effectively, eliminating technical hurdles.
  • Best-Practice Development 📚 — Create repeatable playbooks based on successful rollouts to enable future scalability.
  • Product 🔄 — Relay actionable insights to Product and Engineering to inform roap prioritization and feature enhancements.

✅ Required Qualifications

  • 5+ years leading software implementations with expertise in onboarding, adoption, and expansion.
  • 3+ years partnering with enterprise-level clients and navigating multi-stakeholder environments.
  • Demonstrated success driving SaaS or AI solution adoption and measurable outcomes.
  • Exceptional spoken and written English; able to distill complex concepts with clarity.
  • Strong analytical orientation—experience with SQL, Python, or comparable tools is advantageous.
  • Self-starter mentality with proven adaptability in fast-paced settings.

🌟 Team Values

  • Integrity & Humility — High ethics, low ego, and a sense of humor.
  • ion for Growth — Continuous learning and professional development.
  • Bias for Action — Results-focused, decisive, and execution-oriented.
  • Innovation Through Iteration — Enthusiasm for experimentation and rapid improvement.

🎁 Benefits

  • 100 % remote work with flexible scheduling.
  • Collaborative culture within a rapidly scaling, innovation-focused organization.

  • Nivel de antigüedad

    Intermedio

  • Tipo de empleo

    Contrato por obra

  • Función laboral

    Otro

  • Sectores

    Consultoría de operaciones

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