Growth Troops

Customer Success Manager

Growth Troops Gran Santiago, Región Metropolitana de Santiago, Chile
Growth Troops

Customer Success Manager

Growth Troops Gran Santiago, Región Metropolitana de Santiago, Chile
Hace 2 semanas 25 solicitudes

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Rango de sueldo base

2700,00 US$/mes - 4000,00 US$/mes
Customer Success Manager – Workflows & Sales Engineering

Full-time | Remote

Role Overview

The Customer Success Manager (CSM) designs, implements, and optimizes AI-powered workflows for enterprise customers and s executives during late-stage sales cycles. The role blends client communication, solution architecture, and execution oversight.

Core Responsibilities

Workflow Design

  • Translate business objectives into scalable AI workflows.
  • Define data inputs, integration points, and performance metrics with client technical teams.

Implementation & Adoption

  • Lead end-to-end deployment plans, coordinating internal engineers and client stakeholders.
  • Remove blockers, document configurations, and ensure on-schedule launches.

Sales Enablement

  • sales calls to validate technical fit, outline implementation effort, and build prospect confidence.
  • Provide demo environments or proof-of-concept configurations as needed.

Performance Optimization

  • Track KPIs such as traffic, conversion, and revenue impact.
  • Recommend and implement data-driven improvements.

Training & Documentation

  • Deliver enablement sessions and write step-by-step guides for client teams.
  • Turn successful rollouts into reusable playbooks.

Product

  • Collect client insights and submit clear, prioritized requests to Product and Engineering.

Qualifications

  • 5+ years leading SaaS implementations or workflow-driven projects (AI, automation, or data platforms preferred).
  • 3+ years ing enterprise s and managing multi-stakeholder relationships.
  • Proven experience partnering with sales teams to close complex technical deals.
  • Strong analytical skills; familiarity with SQL or Python is a plus.
  • Excellent verbal and written communication, equally effective with business and technical audiences.
  • Self-directed and adaptable, comfortable in fast-moving environments aligned to U.S. time zones.

Benefits

  • Fully remote work with flexible scheduling.
  • Collaborative, high-growth environment with close ties to product, engineering, and sales.

  • Nivel de antigüedad

    Intermedio

  • Tipo de empleo

    Contrato por obra

  • Función laboral

    Otro

  • Sectores

    Consultoría de operaciones

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