Customer Success Manager (Podcast Company)

Client Success Manager

Remote

• Full-time
• Monday–Friday, 9 AM–6 PM ET
• Reports to Executive Leadership
  
  

Role Overview

The Client Success Manager oversees every stage of the client journey for a rapidly expanding podcast-production and distribution company that serves B2B service providers. Acting as the single point of , the manager builds trust, translates client objectives into clear action plans, and ensures that all deliverables arrive on schedule and to specification. Success in this role depends on proactive communication, meticulous organization, and a commitment to mutual ability across internal and external teams.

Primary Responsibilities

From the first discovery call through renewal, the manager maintains respectful, prompt dialogue that keeps projects moving. Onboarding is handled with detailed walkthroughs, visual aids, and well-structured timelines so that clients see early wins. Day-to-day, the manager monitors HubSpot (or a comparable CRM) to track tasks, automate follow-ups, and log every interaction. Emerging concerns are addressed quickly and transparently; production, operations, and strategy teams receive clear direction so that each episode and distribution milestone aligns with the client’s goals. The manager also gathers testimonials, documents success stories, and nurtures referral opportunities, all while reinforcing ability whenever either party drifts from agreed-upon timelines or standards.

Qualifications

Ideal candidates bring two to four years in customer success, management, coaching, or consulting and demonstrate comfort managing a portfolio of s without sacrificing service quality. Fluency in HubSpot or Go High Level, regular use of Slack and Calendly, and familiarity with Zapier for light automation are essential. The role demands excellent written and spoken English, a confident on-camera presence, keen attention to detail, and a process-oriented mindset. Experience in podcast production, content marketing, or B2B services is a welcome bonus.

The position offers the chance to shape client outcomes for a high-growth media service while working remotely on a predictable Eastern-time schedule.