Senior Strategy & Operations Manager

About The Role

Uber is transforming the future of Grocery & Retail by building the world's largest and most efficient on-demand marketplace for local commerce. As part of our Global Operations team, you'll play a critical role in ensuring a world-class experience for the merchants on our platform-helping them grow their businesses while delivering exceptional service to customers.

In this role, you'll partner with local operations and commercial teams worldwide, as well as Grocery & Retail leadership and product development teams. You'll lead high-impact projects aimed at enhancing merchant experiences, optimizing systems, and improving the processes and programs that power our platform.

This is a dynamic role that requires a blend of analytical rigor, strategic thinking, strong stakeholder management, and a ion for operational excellence. We're looking for someone who thrives in fast-paced environments and can adapt quickly while making meaningful, data-informed decisions.

What You'll Do

• Champion the merchant experience: Improve Uber's data solutions and ensure they enhance the value we deliver to merchants
• Lead complex analyses: Conduct deep dives and root cause investigations across multiple data sources and stakeholders to uphold and improve platform excellence
• Drive strategy and insights: Translate analysis into actionable insights and clearly communicate recommendations to leadership and cross-functional teams
• Manage impactful projects: Oversee and execute long-term initiatives that improve merchant engagement, efficiency, and satisfaction
• Collaborate cross-functionally: Build strong relationships across local operations, product, legal, commercial, and leadership teams to align on priorities and deliver results
• Launch products effectively: Lead the hands-on execution of key product rollouts, especially related to financial flows in Grocery and Retail, including testing, stakeholder approvals, and post-launch
• Ensure continuous improvement: Monitor and iterate on product and process performance to deliver increasingly seamless merchant experiences
  
  

What you'll need

• Bachelor's degree in Business, Economics, Engineering, or a related field
• 4+ years of experience in business operations, analytics, or a similar role
• Strong analytical and critical thinking skills-you know how to turn data into insights and action
• Experience solving complex, cross-functional challenges with a focus on scalability and efficiency
• Advanced skills in SQL and Excel/Google Sheets
• Excellent stakeholder management and communication skills
• Proficiency in English (written and verbal)
• Experience with reporting and invoicing solutions
• Background in the grocery and/or retail industry is a strong plus